Privacy Policy

Last updated: May 2026

1. Who controls your data

Cramatic Limited is the data controller responsible for your personal data. We are registered in England and Wales. Company No. 17174013. Registered address: Unit 10, Maz Business Park, Manchester, OL8 2JP, UK.

If you have any questions about how we handle your data, you can contact us at hello@cramatic.com or by phone on 0161 938 3686.

2. What data we collect

We may collect and process the following types of personal data:

• Your name and contact details (email address, phone number, business address)
• Business information (company name, role, industry)
• Project details and communication history
• Website usage data and analytics (pages visited, time on site, referral source)
• Information you provide via forms, emails, or telephone calls
• Payment and billing information

3. How we collect it

We collect personal data through:

• Contact forms and enquiry forms on our website
• Email correspondence
• Telephone calls
• Social media interactions and direct messages
• Website analytics and cookies
• In-person meetings and consultations

4. Why we use it

We use your personal data for the following purposes:

• Responding to enquiries and providing quotes
• Delivering projects and services you have commissioned
• Sending relevant updates about your project
• Marketing communications (only where you have opted in or we have a legitimate interest)
• Improving our website and understanding how visitors use our site
• Invoicing and payment processing
• Complying with legal and regulatory obligations

5. Lawful basis for processing

We process your personal data on the following lawful bases under UK GDPR:

• Consent — where you have given us clear permission to process your data for a specific purpose (for example, subscribing to marketing emails)
• Contract — where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract
• Legitimate interest — where processing is necessary for our legitimate business interests, provided those interests do not override your rights (for example, improving our services, responding to enquiries, or marketing to existing clients)

6. Third-party tools

We may use the following third-party tools and services to operate our business and deliver our services:

• Google Analytics (website analytics)
• Meta Pixel (advertising and audience insights)
• TikTok Pixel (advertising and audience insights)
• Klaviyo (email marketing)
• Payment processors (for invoicing and payments)
• Hosting providers (for website and file storage)
• CRM tools (for managing client relationships)

Each of these providers has their own privacy policy and data handling practices. We only use reputable providers who offer appropriate safeguards for your data.

7. Data sharing

We do not sell your personal data to third parties. We only share your data with third-party processors where it is necessary to deliver our services to you. This may include crew members, post-production partners, hosting providers, payment processors, and marketing tools. All processors are bound by appropriate data processing agreements.

8. Data retention

We keep your personal data only for as long as it is needed for the purpose it was collected. Project-related data is typically retained for the duration of our working relationship plus a reasonable period afterwards for reference and legal purposes. Marketing data is retained until you unsubscribe or request deletion. Website analytics data is retained in accordance with the settings of the tools we use.

9. International transfers

Some of the third-party tools we use may store or process data outside the UK. Where this is the case, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data in accordance with UK GDPR requirements.

10. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your personal data in certain circumstances
• Right to restriction — you can ask us to restrict processing of your data in certain circumstances
• Right to data portability — you can request your data in a structured, commonly used format
• Right to object — you can object to processing based on legitimate interest or direct marketing

To exercise any of these rights, please contact us at hello@cramatic.com. We will respond within one month of receiving your request.

11. How to complain

If you are unhappy with how we have handled your personal data, please contact us first at hello@cramatic.com so we can try to resolve the issue.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113

12. Updates to this policy

We may update this privacy policy from time to time to reflect changes in our practices, tools, or legal requirements. The "last updated" date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically.

This page provides general information about how we work. Specific project terms may also be confirmed in a written proposal, invoice, contract or service agreement.